Cancellation Policy:

• Orders can be canceled before they are shipped. If you wish to cancel an order, please contact our customer support as soon as possible with your order details.
• Once an order has been shipped, it cannot be canceled. In such cases, you may need to initiate a return as outlined in the refund policy

 

Refund Policy:

We strive to provide high-quality products and services. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support within 7 days of receiving the order. We may require photographic evidence or other documentation to support your claim. We will arrange for a refund or replacement as per your preference.
• Incorrect Product: If you receive an incorrect product different from what you ordered, please contact our customer support within 7 days of receiving the order. We will arrange for a refund or replacement of the incorrect product.
• Non-Delivery: If you do not receive your order within the specified delivery timeframe, please contact our customer support. We will investigate the issue and provide a refund if necessary.
• Refunds will be issued using the original payment method within 7 days of approving your refund request. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment processor.

 

Return Process:

• To initiate a return for a refund or replacement, please contact our customer support and provide the necessary order details and reason for return.
• The return should be initiated within 3 days of delivery.
• The returned product must be in its original packaging, unused, and in the same condition as when you received it.
• You may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.

 

Exceptions:

• Certain products may be non-returnable or non-refundable due to hygiene and safety reasons. These include products such as personal care items, consumables, and certain medicinal products. Please check the product description or contact our customer support for more information.

 

Customer Support:

For any questions, concerns, or assistance regarding refunds, cancellations, or returns, please contact our customer support at:

• Email: heartytraditions@gmail.com
• Phone: +91 9444195800
• Operating Hours: 11 AM to 6 PM

Please note that this refund and cancellation policy is subject to change. It is recommended to review the policy periodically for any updates or modifications.